Refund policy

Refund Policy

At Sproutly, we aim to ensure every customer is satisfied. If you’re unhappy with your purchase, here’s how we can assist:

Eligibility for Returns:

  1. Items must be returned within 30 days of delivery.
  2. Products must be unused, in their original packaging, and in the same condition as received.

Non-Refundable Items:

  1. Gift cards.
  2. Sale items.

Refund Process:

  1. Email us at support@sproutlystore.com to request a return authorization.
  2. Once approved, ship the item to our return address (provided in our email).
  3. Refunds will be processed within 5-7 business days after we receive the item.

Damaged or Defective Items:

If your product arrives damaged or defective, contact us immediately at support@sproutlystore.com with photos. We’ll send a replacement or issue a full refund.